Little Brain Moments and The Apology Tool: Kenneth Cole Tweet
There is no expiration on an apology. Even those responsible for a Little Brain Moment can repair a lot of damage by using The Apology Tool. Just ask Fashion Designer Kenneth Cole.
View ArticleNo Expiration Date on Apologies
Twenty years in the making, a heartfelt apology is accepted. The Apology is a powerful tool for those who know how to use it.
View ArticleLittle Brain Policy vs Big Brain Common Sense
Little Brain Headlines: A dying American War Veteran protests Spirit Airlines' no-refund policy. Policies are good, but rigid policies are not good policy.
View ArticleSpirit Airlines Finds its Big Brain Response
Spirit Airlines has apologized to a dying veteran and refunded his money after making Little Brain Headlines. It's never too late to find your Big Brain Response – which includes Taking Responsibility...
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